chk4d Privacy Policy
chk4d cares about the security and confidentiality of your personal data. This Privacy Policy explains in detail how we collect, store, use and protect the information you provide when using our platform.
chk4d Data Protection Principles
We uphold strict security standards to ensure your personal data is always protected while you are on the chk4d platform.
High-Level Data Encryption
All your personal data is transmitted through SSL/TLS encrypted connections. This ensures that sensitive information such as account numbers and payment details cannot be accessed by unauthorised parties during transfer.
Secure Data Storage
The data we store is protected on servers that comply with international security standards. Internal access to user data is restricted and closely monitored by our technical security team.
Control Over Your Account
You have the right to access, update and request deletion of your personal data at any time. The chk4d support team is ready to help you manage the information we hold about you.
No Sharing Without Consent
chk4d does not sell, rent or share your personal data with third parties for marketing purposes. Any sharing of information only takes place when you give consent or as set out in this policy.
International Licensing Compliance
As a platform operating under international licensing, we comply with the data protection requirements set by our regulatory body. This includes identity verification and AML compliance as mandated.
Dedicated 24-Hour Support
If you have any questions regarding your data privacy, the chk4d support team is available via live chat and email 24 hours a day, 7 days a week, in Malay and English.
⚠️ Important: By registering an account or using chk4d services, you are deemed to have read, understood and agreed to this Privacy Policy. Please read this document carefully before continuing to use the platform. This policy applies to all users aged 21 and above.
1. Personal Information We Collect
In operating the chk4d platform, we collect several categories of personal information from our users. This collection is necessary to enable us to provide a safe, legitimate and efficient service. The information we collect includes:
- Identity Information: Full name, identity card number (MyKad), date of birth and gender that you provide during account registration.
- Contact Information: Registered email address, mobile phone number and mailing address.
- Financial Information: E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details, FPX information and, where applicable, crypto wallet addresses for USDT, BTC or ETH.
- Transaction Information: Deposit records, withdrawals, betting history and gaming activity carried out through your account.
- Technical Information: IP address, device type, operating system, web browser, session data and activity logs when you log in to the platform.
- Communication Information: Any correspondence between you and our support team, including live chat conversation logs and emails.
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity | Name, MyKad, date of birth | Mandatory — account verification |
| Contact | Email, mobile phone number | Mandatory — communication |
| Financial | E-wallet account, DuitNow, crypto | Mandatory — payment processing |
| Transaction | Deposit RM50+, withdrawals, betting | Mandatory — AML compliance |
| Technical | IP, device, session logs | Automatic — security |
2. Purpose of Data Collection and Use
chk4d uses your personal data for legitimate purposes related to the operation of the platform. We do not use your data beyond the scope set out below:
- Processing new account registrations and verifying user identity to comply with our international licensing requirements.
- Facilitating all financial transactions including deposits and withdrawals via supported payment methods, with a typical withdrawal time of 5 to 30 minutes.
- Detecting and preventing fraud, money laundering and activities that violate the platform's Terms and Conditions.
- Providing customer support and responding to inquiries via live chat and email in Malay and English.
- Sending account-related information such as transaction confirmations, security notices and policy updates.
- Improving user experience and optimising platform performance through anonymised data analysis.
- Complying with legal obligations and directives from regulatory bodies relevant to online gambling operations.
3. Data Sharing with Third Parties
chk4d does not sell or rent your personal data to any third party. However, in certain situations, we may need to share information with the following parties:
- Payment Processors: Service providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and crypto platforms require minimum transaction information to process your payments.
- Technical Service Providers: Companies that help us operate our infrastructure, cybersecurity and platform analytics. All such parties are bound by strict confidentiality agreements.
- Regulatory Bodies and Law Enforcement: In cases required by law or court order, we may be obligated to disclose certain information to the relevant authorities.
- Fraud Investigations: Where there is a need to verify or investigate suspected activity, we may share data with authorised bodies without prior notice to the user concerned.
In all such sharing situations, we ensure that only the minimum necessary data is disclosed, and that recipients of that data are subject to equivalent confidentiality obligations.
4. Cookies and Tracking Technology
The chk4d platform uses cookies and related technology to improve your experience and ensure the security of your login session. The types of cookies used include:
- Essential Cookies: Required for core platform functions such as login verification, session security and language preferences. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as display settings and game preferences so you do not need to reconfigure them each time you log in.
- Analytical Cookies: Collect anonymised usage data to help us understand navigation patterns and improve the platform's design. This information cannot be traced back to an individual's identity.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality and your overall user experience.
5. Data Retention Period
chk4d retains your personal data for as long as your account is active or as long as required to provide services to you. After account closure, we will retain transaction and identity records for the period specified by our international licensing requirements for the purposes of compliance, audit and resolution of any disputes that may arise.
After the specified retention period ends, your data will be securely deleted or converted into an anonymised form that cannot be linked to your identity.
Your Rights as a chk4d User
As a user of our platform, you hold the following rights regarding the personal data we store. Contact our support team to submit any request.
Right of Access
You have the right to obtain a copy of the personal data we hold about you, including account information and transaction records.
Right to Rectification
If any of your personal information is inaccurate or out of date, you have the right to request that we make corrections within a reasonable time.
Right to Erasure
You may request deletion of your personal data, subject to legal retention obligations and the need to resolve any outstanding matters.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or in certain situations involving our legitimate interests.
7. Data Security Measures 🔐
chk4d implements multiple layers of technical and operational security to protect your personal data from unauthorised access, loss or unintentional disclosure:
- 256-bit SSL/TLS encryption for all data communication between your browser and our servers.
- Two-factor authentication (2FA) for account login and financial transactions as an additional security layer.
- Continuous account activity monitoring to identify suspicious patterns and respond promptly.
- Data security training for all staff with access to user information.
- Regular security audits by independent parties to assess and strengthen our data protection infrastructure.
In the event of a security incident affecting your data, we will notify you within the stipulated timeframe and take immediate steps to contain any damage.
8. Contact Us Regarding Privacy
chk4d takes every query, concern and complaint relating to the protection of your personal data seriously. If you wish to exercise any of the rights stated in this Privacy Policy, or have any questions about how we handle your information, please contact our team:
- Live Chat: Available 24 hours a day, 7 days a week directly from the chk4d platform in Malay and English.
- Email: Send your request details to [email protected]. We will respond within a reasonable time.
When submitting a privacy rights request, please include your account username and clear details of your request to speed up the identity verification process.
chk4d reserves the right to update this Privacy Policy from time to time in line with changes in legislation or operations. The latest version will always be available on this website with the update date stated.
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